How to make sure Flash is up to date and working with GoReact

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Flash is required for recording in GoReact.  It needs to be updated regularly and must be enabled in your browser.  Here is how to check, update, and enable Flash for each of the major browsers on both PC and Mac.

Chrome - PC

Chrome - Mac

Firefox - PC

Firefox - Mac

Safari - Mac

IE 11 - PC

Edge - PC

Chrome 

Chrome - PC

1.  Is Flash installed?

  • With Chrome, Flash is built in so there's no need to install it separately.

2.  Is Flash up to date?

  • To update Flash in Chrome, you just need to update the browser itself.  
  • Click the three dots  in the top right hand corner of the browser window.  Choose "Help" and click "About".  Chrome will then check for an update - download and install the latest version if prompted.  After an update has been installed, you must click the "Relaunch" button in order for the update to take effect.

Screen_Shot_2017-06-16_at_2.56.51_PM.png

 

3.  Is Flash enabled or disabled?

  • To see if Flash has been disabled, click the three vertical dots in the top right corner of the browser window.  Choose "Settings", scroll down to the bottom and click the drop down arrow titled "Advanced".  Under Privacy and Security click "Content Settings".  Scroll down and click on "Flash".
  • If goreact.com is not on the Allow list, add it by clicking the ADD button. 

Screen_Shot_2017-06-16_at_3.09.27_PM.png

4.  Has GoReact been allowed access to your camera and microphone?

  • To see if Flash has been disabled, click the three vertical dots in the top right corner of the browser window.  Choose "Settings", scroll down to the bottom and click the drop down arrow titled "Advanced".  Under Privacy and Security click "Content Settings".  Next, scroll down to the Camera section, click to open it and make sure Ask before accessing (recommended) is turned on. If https://goreact.com is not in the Allow list, you will need to navigate back to goreact.com, create a video, and choose allow from the pop up request mentioned in step 5 below. 

Screen_Shot_2017-06-16_at_3.15.17_PM.png 

  • Right below the Camera section you'll see Microphone.  Repeat the steps above to ensure access to your webcam is allowed. 

Screen_Shot_2017-06-16_at_3.16.46_PM.png

5.  Adobe Flash is asking for access to my camera and microphone.

  • When entering the recording screen in GoReact, Flash may ask you for permission to access your camera and microphone.  This is required, so make sure to check "Remember" and then click "Allow."

 

Chrome - Mac

 

1. Is Flash installed?

  • With Chrome, Flash is built in so there's no need to install it separately.

2. Is Flash up to date?

  • To update Flash in Chrome, you just need to update the browser itself.
  • To check if your browser is up to date click on Chrome in the upper left hand corner of your screen and select About Google Chrome.

 

  • Chrome will now check for any updates.  If it doesn't, click the "Update Google Chrome" button. If no updates are needed, you will see the message "Google Chrome is up to date."
  • If Chrome downloaded an update, make sure to click "Relaunch" or the update will not be installed.

Screen_Shot_2017-06-16_at_2.56.51_PM.png 

3. Is Flash enabled?

  • To check if the Adobe Flash plugin is enabled click the three vertical dots  in the upper right hand corner and select Settings.
  • At the bottom of this list, click "Advanced"
  • Under the Privacy and Security section click the "Content Settings" button.

Screen_Shot_2017-06-16_at_3.19.38_PM.png

  • Scroll down to where is says "Flash" and click to open the Flash settings.
  • If you see goreact.com in the Allow list, you are good to leave this page. If it is in the Block list, click the Trash icon on the right to remove it.
  • If you do not see https://goreact.com in the Allow list, click the ADD button to add it and then click ADD. 

Screen_Shot_2017-06-16_at_3.28.03_PM.png

4. Has GoReact been allowed access to your camera and microphone?

  • To make sure Flash has been given access to your camera and microphone click on the Apple icon at the top left corner of your screen, select "System Preferences.." and click on the Flash Player app.
  • Click "Camera and Mic" at the top of the window and make sure it is set to "Ask me when a site wants to use your camera or microphone." 

  • Add GoReact to the Always Allow list by clicking the "Camera and Microphone Settings by Site..." button. 
  • If you don't already see GoReact in the list, click the + button on the bottom left and enter www.goreact.com. Then use the drop down menu on the right to select Allow and click Close.

 

5. Adobe Flash is asking for access to my camera and microphone.

  • When entering the recording screen in GoReact, Flash may ask you for permission to access your camera and microphone.  This is required, so make sure to check "Remember" and "Allow," then press "Close."

 

 

 

Firefox

Firefox - PC

1. Is Flash installed?

  • In Firefox click the Menu button  at the top right corner of the browser window.  Next, click the "Add-ons" button and select the "Plugins" tab on the left.  If Shockwave Flash is not on listed then Flash is not installed.

2.  Is Flash up to date?

  • Go to http://www.adobe.com/software/flash/about/.  Note the version indicated in the box on the right.

  • If the version number matches the number listed below the box for your operating system, you are up to date.
  • If your version doesn't match, go to https://get3.adobe.com/flashplayer/update/plugin/.  Deselect any optional offers and click "Update now."  

3.  Is Flash enabled?

  • Click the Menu button  at the top right corner of the browser window.  Next, click the "Add-ons" button and select the "Plugins" tab on the left.  Look for Shockwave Flash and check the dropdown menu on the right.

  • Make sure that it is set to "Ask to Activate" or "Always Activate."
  • If Flash was set to "Never Activate" and you change the setting as described above, the next time you enter the recording screen in GoReact you will be prompted to allow Flash again.  Click "Tap here to activate plugin" and then "Allow and Remember."

4. Adobe Flash is asking for access to my camera and microphone.

  • When entering the recording screen in GoReact, Flash may ask you for permission to access your camera and microphone.  Click the "Allow and Remember" button. 

 

Firefox - Mac

1. Is Flash installed?

  • In Firefox click the Menu button (three horizontal lines) in the upper right hand corner of the browser and select "Add-ons."

  • If you see a Plugin called Shockwave Flash, Flash is installed for Firefox. 
  • If you do not see Shockwave Flash then go to https://get.adobe.com/flashplayer/, uncheck the optional offers, and click the "Download Now" button to install it.

 

2. Is Flash up to date?

  • When checking to see if Flash is up to date you'll first need to make sure your browser is up to date.  Click on Firefox in the upper left hand corner and select "About Firefox."  Firefox should automatically check for and download any updates.  You may need to restart your browser after doing so.
  • If you have previously disabled automatic updates, click on Firefox in the upper left hand corner and select Preferences.
  • Open the "Advanced" tab on the left and the "Update tab" on the top. Then make sure that Firefox updates are set to Automatically install.  Firefox should now download any updates.

  • Now that your browser is updated we can update Flash.  Click on the three horizontal bars in the upper right hand corner and click "Add-ons". 

  • Above the list of Add-ons click the blue link that says "Check To See If Your Plugins Are Up To Date."
  • Find the Shockwave Flash Plugin.  If it is up to date no further action is needed. 

  • If it is out of date click the "Update Now" button on the right hand side to update Flash. 

 

3. Is Flash enabled?

  • To see if the Flash plugin is enabled in Firefox click the three horizontal lines in the upper right hand corner and select "Add-ons". 

  • Find the Plugin called Shockwave Flash and look at the drop down menu on the right hand side. 
  • If the drop down menu is set to "Never Activate" then the Plugin is disabled and you will need to change it to "Always Activate" or "Ask to Activate" to enable it. 

  

4. Adobe Flash is asking for access to my camera and microphone.

  • When entering the recording screen in GoReact, Flash may ask you for permission to access your camera and microphone.  This is required, so make sure to check "Remember" and "Allow," then press "Close."

 5. What should I see if everything is up to date and I just need to allow Flash access?

  • If your browser and Adobe Flash are up to date and Flash is enabled, you may see this prompt when entering a recording session in GoReact.

  • Click the link and a pop up window will ask you to Allow Flash in Firefox. Click "Allow and Remember" and you will be able to record in GoReact. 

 

Safari

Mac

1. Is Flash installed?

  • To check if Adobe Flash is installed in Safari click Safari in the upper left hand corner and then select "Preferences". 
  • Select the "Security" tab at the top of the window and click the "Plug-in Settings" button.

  • If you see Adobe Flash Player on the left, that means the Plug-in is installed. 
  • If you do not see Flash on the left then go to https://get.adobe.com/flashplayer/, uncheck the optional offers, and click the "Download Now" button to install it.

 

2. Is Flash up to date?

  • To check if Adobe Flash is up to date on your Mac navigate to "System Preferences" and click the Flash Player app. 
  • Open the "Updates" tab at the top and click "Check Now". 

  • If your Flash player is out of date you will be prompted to update and can select Update Now. 

 

3. Is Flash enabled?

  • To make sure the Adobe Flash plugin is enabled click on Safari in the upper left hand corner and select "Preferences". 
  • Click the "Security" tab at the top of the window and open the "Plug-in Settings" page. 
  • If the Adobe Flash Player plugin is unchecked it is disabled. 

  • To enable it just check the box on the left.

 4. Adobe Flash is asking for access to my camera and microphone.

  • If you have denied Flash access in Safari before you will need to click on Safari in the upper left hand corner and then select "Preferences". 
  • Click the "Security" tab on the top of the window and open the "Plug-in Settings" page. 
  • If you have GoReact open then use the drop down menu on the right to change the permission from "Off" to "On" or "Ask".
  • If you do not have GoReact open then use the drop down menu next to "When Visiting Other Websites" and change it from "Off" to "Ask". 

 

5. What should I see if everything is up to date and I just need to allow Flash access?

  • If your browser and Flash are up to date, and Flash is enabled on Safari, when you enter the recording screen in GoReact you may see a pop up window asking if you trust the Flash Plug in. 

  • Click "Trust" and you will see one final prompt to Allow Flash to access your camera.  Check "Remember" and "Allow," and then press "Close."

 

IE 11

Mac 

Internet Explorer has been discontinued for mac.

PC

1.  Is Flash installed?

  • Windows 10
  • Flash is automatically integrated with IE 11 so you just need to make sure your browser is up to date.  Click the Tools button  in the top right corner of the browser window and select "About Internet Explorer."
  • Make sure that "Install new versions automatically" is checked and install any updates if prompted.

  • Windows 7 and 8
  • To check if Flash is installed for IE 11 in Windows 7 or 8, click on the Tools button  in the the top right corner of the browser window.  Select "Manage Add-ons" and then "Toolbars and Extensions."  
  • Then look for:

 

  • If Flash is listed then it is installed.
  • If you do not see Flash in the list then go to https://get.adobe.com/flashplayer/, uncheck the optional offers, and click the "Download Now" button to install it.

2.  Is Flash up to date?

  • Windows 10
  • Flash is automatically updated with your browser, so follow the steps above under Windows 10.

  • Windows 7 and 8
  • Go to http://www.adobe.com/software/flash/about/.  Note the version indicated in the box on the right.

  • If the version number matches the number listed below the box for your operating system, you are up to date.
  • If your version doesn't match, go to https://get3.adobe.com/flashplayer/update/plugin/.  Deselect any optional offers and click "Update now."

3.  Is Flash enabled?

  • To check if Flash is enabled click the Tools button  in the top right corner of the browser window.  Select "Manage Add-ons" and then "Toolbars and Extensions."  
  • Then look for and select:

  

  • If it says "Enabled" no further action is needed.
  • If it is "Disabled" then click on the "Enable" button at the bottom right.

4.  Adobe Flash is asking for access to my camera and microphone.

  • When entering the recording screen in GoReact, Flash may ask you for permission to access your camera and microphone.  This is required, so make sure to check "Remember," click "Allow," then "Close." 

 

Edge

PC

1.  Is Flash installed?

  • Flash is automatically integrated with the Edge browser so you just need to make sure Edge is up to date.  

2.  Is Flash up to date?

  • Since Flash is integrated with Edge, and Edge is updated with Windows Update just run Windows Update to make sure you have the latest version.
  • Click on the Windows Start button at the lower left corner of your screen and choose "Settings."
  • Click "Update & Security" and select "Windows Update."
  • Finally, click the "Check for updates" button and Windows will install any needed updates.

3.  Is  Flash enabled?

  • Click the More button  in the top right corner of the browser window and select "Settings" from the dropdown menu.  Scroll down and click "View Advanced Settings."  
  • Make sure Flash is turned on:

4. Adobe Flash is asking for access to my camera and microphone.

  • When entering the recording screen in GoReact, Flash may ask you for permission to access your camera and microphone.  This is required, so make sure to check "Remember," click "Allow," then "Close." 

 

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